How it works
How we work with you
What happens, what we need from you, and how you'll know it's done. The whole process, from a free 10-minute consultation to your monthly payroll and HR routine.
The six stages
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1
Free 10-minute consultation
Book through the consultation page or WhatsApp. In a short call we learn about your business and team, and tell you whether payroll, HR or both would help. No obligation.
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2
Teleproposal
If you'd like our help, we walk you through a tailored proposal on a call: payroll, HR or both, what's included, what isn't, what we need from you, and the monthly fee. You then receive it in writing.
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3
Agreement
When you accept, we both sign an engagement letter, so the scope and fee are clear to both sides.
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4
Onboarding
We send a checklist, set up a shared folder and your employee records, and agree a monthly cut-off date. For payroll, we run a trial payroll alongside your current method before going live. Onboarding usually takes two to three weeks, depending on your records.
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5
Monthly routine
Work follows a fixed routine, set out below. Payroll is calculated, checked by a second person, then sent for your approval.
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6
Regular check-ins
Every quarter we check whether the scope still fits, for example when your headcount changes.
The monthly routine
Exact dates are agreed with you, based on your pay date and the services you take.
| When | What happens | Who |
|---|---|---|
| By the cut-off date | Attendance, overtime, claims, new joiners and leavers sent to us | You send, we remind |
| Through the month | Employee records, leave and probation dates kept up to date | Fitaz (HR service) |
| Before pay date | Pay, deductions and EPF, SOCSO, EIS and PCB amounts calculated and checked | Fitaz |
| Before pay date | Payroll summary and payslips sent for your approval | You approve |
| Each month | A one-page summary: what was done and what needs your attention | Fitaz |
| Once a year | EA forms prepared for every employee | Fitaz (payroll service) |
How salary payments and statutory filings are made is agreed with you in writing in your proposal.
Who does what
Fitaz Corporate
- Keeps a deadline calendar for your business
- Calculates and checks payroll and statutory amounts
- Prepares HR documents and keeps employee records
- Has every payroll reviewed by a second person
- Flags problems early and explains them plainly
You
- Send payroll inputs and staff changes by the cut-off date
- Answer questions about unusual items
- Approve each payroll before payment
- Remain the employer, responsible for your staff
- Tell us about changes: new staff, pay rises, leavers
Deadlines depend on both sides. We can only meet them if inputs and approvals arrive on time, which is why the cut-off date matters.
Tools we use
We work remotely using cloud payroll software, shared folders with controlled access, and WhatsApp Business for day-to-day contact. The specific software is agreed with you during onboarding.
Start with a free 10-minute consultation
Tell us about your team. No obligation.